![]() Tap ‘ Allow’ to enable notifications from Duo Mobile. In the App info section, click the Force Stop button to stop the app from running. After Duo Mobile has been installed, tap on ‘ Open’ to open the app. Android: Open your smartphone and search for the YouTube app, long press the app and click the I button. The Duo Mobile app, Duo Prompt, and Duo Desktop can collect information from a users device when they attempt to authenticate using it or when the Duo Mobile app is opened. Next to the application, tap on download to install Duo Mobile Then select ‘ Duo Mobile’ from the search results. In the Search Bar, enter ‘ Duo Mobile’ and then tap ‘ Search’. Go to the App Store (iOS devices) or Google Play Store (Android devices) on your mobile phone. ![]() ![]() If you dont have a smartphone, you can order your Duo hardware token at the YorkU Bookstore.When completing your Duo token order, please use your York University email address. Ensure that you know your password before you begin. If you are logging in to a Duo-protected application, but you arent receiving an expected Duo Push authentication request, try closing Duo Mobile and reopening it. UIT recommends enrolling your smartphone with the Duo app for ease of use and best experience. (iii) You may need your password for your device’s App store or Google Play Store to download the application. There is no fee or charge for downloading or installing the application. If you do not have a compatible phone, please check the other 2FA methods. If you get a new device, be sure to disable and then reenable 2FA on your Activision account using a supported authenticator app* on your new device.(i) Duo Mobile is supported on Android version 8 and above, and iOS 12 and above. Only use a backup code when you cannot access your authenticator app (e.g., lost, broken, or new device). You can find your deployment ID in the Duo Admin Panel under Help. If you are experiencing an issue not listed here, please contact support. Check back here to view the current status of the services listed below. IMPORTANT! Backup codes should not be used as the primary way to log in to your account. This page provides status information on the services that are part of Duo Security. Since the backup codes are mainly used when you cannot access your authenticator app, we recommend keeping your backup codes somewhere other than on the device with the app. I have all the third-party accounts back up enabled along with the recovery password for Duo Mobile so 2FA recovery is not a big issue. I currently have my Duo Mobile app broken after the iOS 17 update.
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